The software industry is undergoing fundamental changes in the way in which applications are developed, delivered, packaged and priced in response to a shift in customer preferences from on-premise to on-demand solutions.

The movement to a SaaS model is placing unprecedented pressures on the way software vendors operate. As barriers to entry and product differentiation recede, and price competition escalates, ISVs must adopt new, more costeffective methods to build, sell, deploy and suppo...