Customer Experience Management (CEM) White Papers, Case Studies and Customer Experience Management (CEM) Webcasts

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Voice of the Customer: Text Analytics for the Responsive Enterprise

by IBM.

October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.

(WHITE PAPER)

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Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0

by IBM.

August 2008 - (Free Research) With Feature Packs, customers can selectively take advantage of new standards and features while maintaining a more stable internal release cycle.

(DEMO)

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SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management

by IBM.

August 2008 - (Free Research) This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.

(WHITE PAPER)

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Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants

by Workscape

June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.

(WHITE PAPER)

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The Call for More Progressive Self-Service

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.

(WHITE PAPER)

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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought

by IBM.

May 2008 - (Free Research) Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

(WHITE PAPER)

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The Business Value of Business Intelligence

by Business Objects

August 2008 - (Free Research) Business intelligence (BI) is the key to leveraging the wealth of data that accumulates in an enterprise. Learn how BI can help you lower costs, increase revenue, and improve customer satisfaction.

(WHITE PAPER)

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The Rise, Fall and Rise of Branch Banking

by IBM.

March 2008 - (Free Research) If you want to see bottom line results then reinvigorate by optimizing information assets and business processes across your enterprise.

(WHITE PAPER)

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IBM Cognos Pricing Makes More Projects Possible

by Cognos, an IBM Company

October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.

(WHITE PAPER)

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Customer Satisfaction with Email Archiving Systems

by Sunbelt Software.

August 2008 - (Free Research) This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings.

(WHITE PAPER)

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IT Leadership Strategy: How to Provide World-Class Help Desk Support

by Citrix Online-GotoAssist

July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

(WEBCAST)

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Thriving in an Economic Downturn

by Avaya, Inc

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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The Pursuit of the Perfect Order

by Inovis USA, Inc

September 2008 - (Free Research) This whitepaper explores the pursuit of the perfect order and implementing a multienterprise business process platform. Learn how to come as close as possible to attaining the ultimate goal through increased visibility via business process automation.

(WHITE PAPER)

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Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform

by Exstream Software.

April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…

(WHITE PAPER)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service

by Avaya, Inc

June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.

(WHITE PAPER)

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Extraordinary Customer Service

by Avaya, Inc

June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.

(WHITE PAPER)

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Business Process Management - Enabling Innovation and Business Agility in Financial Services

by Metastorm

February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.

(WHITE PAPER)

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Marketing Transformation- How to Lead the Revolution

by Extraprise Group, Inc.

August 2008 - (Free Research) This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.

(WHITE PAPER)

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Extraprise CRM Support Survey Report

by Extraprise Group, Inc.

August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.

(WHITE PAPER)

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Bridging the Gap in CRM Application Support

by Extraprise Group, Inc.

August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.

(WHITE PAPER)

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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices

by Oracle Corporation.

June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.

(WHITE PAPER)

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Top Five Things to Do to Prepare for an Oracle Upgrade

by Oracle Corporation.

April 2008 - (Free Research) In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.

(PODCAST)

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Surviving and Thriving in the Customer-Driven Age

by Oracle Corporation.

September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

(WHITE PAPER)

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Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage’ Benefits Your Organization

by Oracle Corporation.

September 2008 - (Free Research) This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage’ addresses each of these areas.

(WHITE PAPER)

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Why CRM? The Business Case for Customer Relationship Management

by Oracle Corporation.

September 2008 - (Free Research) This paper makes the case that companies that understand the strategic value of CRM technology to achieve dramatic increases in revenue, productivity, and customer satisfaction will have a significant lead on those who lag in the adoption of CRM.

(WHITE PAPER)

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1 - 25 of 76 | << < 1 2 3 4 of 4 > >>

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